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Team Values
In a discussion about a technical solution, conflict between project team members arises. You, as project manager, should deal with the conflict resolution process. Which of the following documents include team values as well as conflict resolution processes in your project?
A. Resource Management Plan.
B. Team Charter.
C. Organizational Process Assets.
D. Enterprise Environmental Factors.
PMP Solution 86
Resource Management Plan include information such as; idetification of resources, acquiring resources, roles and responsabilites, team development methods and so on. On the other hand, Organizational Process Assets contains mainly policies and procedures as well as historical information. However, the team charter is a document that establishes the team values, agreements, and operating guidelines for the team. The team charter may include but is not limited to: Team values, Communication guidelines, Decision-making criteria and process, Conflict resolution process, Meeting guidelines, and Team agreements. Therefore, right answer is B. [PMBOK 6th edition, Page 319] [Project Resource Management]
Cheers
One of the first steps, when bringing a team together, is defining the team charter. It is within this charter that the process for conflict resolution should be noted. Additionally team members should be educated in the basics of the mediation process. With this basic knowledge the team can effectively work through conflicts as they arise. Answer : B