Conflict Resolution Skills
Personal work styles has caused conflict between two key stakeholders in the construction of a new highway. The conflict has escalated and you, as project manager, should help facilitate a satisfactory resolution. How should you address the issue?
A. Conflict management should always be addressed by having a group meeting with both stakeholders.
B. This conflict should be treated as an increased of creativity and better decision making.
C. Conflict management should focus on people rather than the conflict itself.
D. Conflict management should be addressed early and using a collaborative approach.