PMP Exam Question 35

Aligned with PMBOK 6th EditionĀ®.

Interpersonal and Team Skills

Jake, as project manager, needs to gather critical information to address important issues from key stakeholders and reach agreements while maintaining mutual trust. Which interpersonal and team skill should Jake use?

A. Facilitation.

B. Conflict Management.

C. Influencing.

D. Negotiation.

February 16, 2020

3 responses on "PMP Exam Question 35"

  1. PMP Solution 35

    Facilitation is the ability to effectively guide a group event to a successful decision, solution or conclusion. On the other hand, Conflict Management is about trying to reduce the amount of conflict to achieve greater productivity and positive working relationships. Negotiation is a discussion aimed at reaching an agreement. However, the question asks about gathering critical information, therefore the most appropriate term is Influencing. [PMBOK 6th edition, Page, 80,341] [Project Resource Management].


  2. This question also indicates about reaching agreement,

    //…gather critical information ……… and reach agreements ..//

    Then, can we consider “Negotiation” would be the appropriate/correct answer?

  3. Hi Jilpaans,
    Thanks for your message! It is true that reach agreements is also a goal of Negotiation. However, according to PMBOK, it is aimed through a discussion and without gathering critical information . Influencing is about gathering relevant information to address issues and reach agreements while maintaining mutual trust.

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